Which term describes persuading claimants to sign a release form by threatening action?

• A. Negotiation
• B. Coercion
• C. Persuasion
• D. Arbitration

Answer: (B)

Coercion is pressuring someone to sign a release through threats or intimidation. In insurance claims, forcing a claimant to sign a release by threatening action undermines voluntary consent and can be unethical or illegal. Negotiation involves mutual discussion without threats, persuasion aims to influence without coercive pressure, and arbitration is a dispute resolution method with a neutral decision-maker. Because threats are used to compel the release, the situation describes coercion.